Excessive memory consumption

Symptoms

The tigergraph system response slows down or the service goes down.

Error Messages

N/A

Cause

Large memory usage by other processes

Workaround Or Solution

Suggested troubleshooting methods

Use the top command to observe the resource usage of the Operating System.

Recommended solution

  1. Temporary: use gadmin restart all to restart the services to reduce system memory usage.

  2. Recommended: This phenomenon was common before version 3.1.5 and was resolved in all versions 3.1.5 and above. We suggest you upgrade to a higher version if you encounter issues with the controller.